Terms & Conditions – GorillaCasinos

Terms & Conditions

Before placing a single spin or claiming any promotional offer at GorillaCasinos casino players are strongly encouraged to read these Terms & Conditions in full. This document governs the relationship between the player and the platform, covering everything from account registration to withdrawal procedures and responsible gaming limits. Familiarity with these rules protects both parties and ensures a fair, transparent gaming environment.

1. General Acceptance of Terms

By registering an account and using any of the services offered on this platform, players confirm that they have read, understood, and agreed to be bound by these Terms & Conditions. GorillaCasinos reserves the right to update or amend these terms at any time. Players will be notified of significant changes via email or on-site notification. Continued use of the platform following an update constitutes acceptance of the revised terms.

These terms apply to:

• All registered players, regardless of country of residence (subject to jurisdiction restrictions)
• All games, promotions, and features available on the platform
• All deposits, withdrawals, and bonus transactions
• All communications between the player and the support team

2. Eligibility and Account Registration

To open an account at GorillaCasinos, players must meet the following criteria:

GorillaCasinos conducts identity verification (KYC) checks. Players may be asked to submit documents including a government-issued ID, proof of address, and proof of payment method. Failure to pass verification may result in account suspension and withholding of withdrawals until verification is completed.

Any attempt to create multiple accounts for the purpose of claiming bonuses more than once is considered fraudulent activity and will result in the permanent closure of all associated accounts.

3. Deposits and Withdrawals

Deposits

• The minimum deposit amount is subject to the payment method selected.
• All deposits are processed in euro (€).
• GorillaCasinos does not charge fees on standard deposits, though third-party payment providers may apply their own charges.
• Deposits are generally credited instantly; delays may occur due to banking processing times.

Withdrawals

• Withdrawals can only be made to verified accounts.
• The minimum withdrawal amount varies by payment method.
• Funds can only be withdrawn to the same method used for the original deposit, in line with anti-money laundering (AML) policy.
• Withdrawal processing times vary:

GorillaCasinos reserves the right to conduct additional security checks before processing any withdrawal. Players with pending bonuses may be required to meet wagering requirements before withdrawing bonus-derived winnings.

4. Bonus Terms and Wagering Requirements

GorillaCasinos offers a range of promotions, including welcome bonuses, reload offers, free spins, and loyalty rewards. All bonuses are subject to specific terms, which are detailed on the relevant promotion page. The following general rules apply to all bonuses:

• Wagering Requirement: Most bonuses carry a wagering requirement, meaning the bonus amount (and in some cases the deposit amount) must be wagered a specified number of times before a withdrawal can be requested.
• Game Contribution: Not all games contribute equally toward meeting wagering requirements. Slots typically contribute 100%, while table games such as blackjack, roulette, and baccarat may contribute a lower percentage or not at all.
• Validity Period: Bonuses must be used within the specified time frame. Expired bonuses will be removed from the account automatically.
• Maximum Bet with Active Bonus: While a bonus is active, bets may be subject to a maximum per-round limit. Exceeding this limit may result in bonus forfeiture.
• Bonus Abuse: Any attempt to exploit or abuse promotional offers — including pattern betting, arbitrage strategies, or coordinated play — will result in bonus cancellation and may lead to account restriction.

5. Responsible Gaming

GorillaCasinos is committed to promoting safe and responsible gambling. Players have access to the following tools directly within their account settings:

• Deposit Limits: Set daily, weekly, or monthly deposit caps.
• Loss Limits: Restrict the amount that can be lost within a defined period.
• Session Time Limits: Set maximum session durations.
• Self-Exclusion: Request temporary or permanent exclusion from the platform.
• Reality Checks: Receive regular on-screen notifications about session duration and spending.

Players who believe they may have a gambling problem are encouraged to contact the support team or reach out to organisations such as BeGambleAware, GamCare, or Gamblers Anonymous.

6. Game Fairness and RNG

All games hosted on GorillaCasinos use certified Random Number Generator (RNG) technology to ensure that outcomes are entirely random and fair. The platform works exclusively with licensed software providers whose products are regularly audited by independent third-party testing laboratories.

Game Return to Player (RTP) percentages are disclosed on individual game pages. Players should note that RTP is calculated over a large statistical sample and does not guarantee any specific result in a single session.

7. Prohibited Activities

The following actions are strictly prohibited on GorillaCasinos:

• Using software, bots, scripts, or other automated tools to interact with the platform
• Attempting to reverse-engineer, hack, or interfere with the website’s systems
• Using fraudulent or stolen payment methods
• Colluding with other players in any game
• Providing false identification or misrepresenting personal information
• Exploiting software errors, glitches, or bugs for financial gain

Any breach of these prohibitions may result in immediate account suspension, forfeiture of funds, and referral to relevant law enforcement authorities where appropriate.

8. Account Inactivity

Accounts that remain inactive for a period of 12 consecutive months are considered dormant. GorillaCasinos may charge a monthly inactivity fee on dormant accounts as specified in the platform’s fee schedule. Players will be notified before any fees are applied. Reactivation of an inactive account can be initiated by contacting the support team.

9. Intellectual Property

All content published on GorillaCasinos — including but not limited to graphics, text, logos, game interfaces, and software — is the intellectual property of the platform or its respective licensors. Reproduction, redistribution, or commercial use of any content without prior written consent is strictly prohibited.

10. Limitation of Liability

GorillaCasinos shall not be held liable for:

• Technical failures, service interruptions, or connectivity issues beyond the platform’s reasonable control
• Losses arising from the player’s failure to comply with these terms
• Errors in game outcomes that are subsequently corrected by the software provider
• Third-party links or services accessible through the platform

In all cases, the maximum liability of GorillaCasinos to any individual player shall not exceed the amount deposited by that player in the 12 months preceding the event giving rise to the claim.

11. Governing Law and Disputes

These Terms & Conditions are governed by the laws of the jurisdiction in which GorillaCasinos holds its operating licence. Any disputes arising from the use of the platform that cannot be resolved through direct communication with the support team will be referred to the relevant regulatory authority or an approved alternative dispute resolution (ADR) body.

Players are encouraged to attempt informal resolution with the customer support team before escalating any complaint.

12. Contact and Communication

All formal communication from GorillaCasinos will be sent to the email address registered to the player’s account. Players are responsible for keeping their contact information up to date. GorillaCasinos is not responsible for missed communications due to outdated player details.

For questions regarding these terms, players may contact the support team via live chat, email, or telephone as detailed on the Contact page.

GorillaCasinos reserves the right to modify these Terms & Conditions at any time. Players are advised to review this page regularly to stay informed of any changes.